(Marietta, Georgia, September 2011) – Recently Trane was named an Innovations 2011 Design & Engineering honoree at the International Consumer Electronics Show (CES). Trane’s ComfortLink™ II Control, a ground-breaking thermostat technology, was awarded this honor for “outstanding design and engineering for cutting-edge consumer electronics products.” To keep up with new advancements in the heating and cooling industry, successful service companies, like Coolray, are realizing a new breed of technician is required, one that stays educated on the latest innovations in the industry, while continuing to emphasize customer service.
The ComfortLink II Control, cutting-edge “smart” home technology, is designed to automatically configure and calibrate the system to achieve maximum efficiency and with a 7-inch touchscreen interface, the system’s communication capabilities extend to the World Wide Web, including system apps for weather, performance, and energy cost analysis. It can also be paired with Schlage LINK™ technology, enabling homeowners to adjust a home’s temperature and monitor security from a computer as well as most smart phones.
“The ComfortLink II Control is not your typical thermostat and up to this point, there has been nothing like it available to consumers,” said Tim Storm, controls and zoning product manager at Trane. “Consumers are looking for a more interactive, personalized experience when it comes to technology, especially with energy management solutions for the home, and that’s exactly what this thermostat offers.”
Ken Haines, President of Coolray Heating and Cooling, a locally owned and operated business since 1966, points out, “We’re not just dealing with traditional heating and cooling systems anymore. Now we can offer our customers new sophisticated comfort solutions; systems that are revolutionizing our industry by providing increased comfort and energy savings in today’s modern home.”
Haines further explains, “These major advancements in the heating and cooling industry are requiring increased education for technicians. Our technicians are expected to have a minimum of 180 hours of improvement training each year to keep up with new technology, from continuing education courses to stay current in the industry to specific product training from companies like Trane. And from day one on the job, our 100% Customer Satisfaction Guarantee is stressed as the number one priority with all of our employees.”
Trane has recognized Coolray every year since 2008 for their outstanding commitment to customer service through their Titanium Dealer Award, an award given only to the most outstanding dealers. “This distinction signifies that a Trane dealer is of the highest standing and is committed to the best in every aspect of his business, from installation and service, to customer satisfaction and employee training.
Teaming up with innovative companies like Trane, allows Coolray to offer cutting-edge home comfort solutions. And both companies’ commitment to continuing education and superior customer service allows them to best serve their customers.
Coolray is a locally owned and operated business, founded in 1966. They serve the greater Atlanta area with offices in Marietta, Suwanee and Jonesboro with a staff of more than 230 employees.
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