HVAC and Plumbing Warranties

At Coolray we are 100% committed to your satisfaction and peace of mind. How can you tell? We stand behind our work. 

When you choose Coolray for your heating, cooling or plumbing needs, you'll receive unparalleled protection from our exclusive service and equipment warranties.

Contact us about warranties

These are the cities best guarantees and warranties. It all starts with our commitment to your 100% satisfaction.

Services Warranties

Coolray HVAC technician at a metro Atlanta home Coolray is a company you can trust. We stand behind all of our heating, cooling and plumbing repairs with a 100% Satisfaction Guarantee. And when you subscribe to our air conditioning maintenance plan, repairs are covered by our 2-Year Parts Warranty.
 

CoolCare™ Comprehensive Maintenance Agreement

It’s not just about service...it’s about saving you money and extending the life of your comfort system.  With typical service agreements, you pay top dollar for priority service and repairs.  With a Coolray CoolCare Maintenance Agreement, you not only get priority service at a discount, but we will work hard to prevent untimely breakdowns from happening in the first place, saving you money in the process.

 

Heating and Cooling Service Warranty:

  • All Repairs - One (1) Year Parts and One (1) year Labor

  • Two (2) Year Parts warranty for maintenance agreement members

Plumbing Service Warranties:

  • General Plumbing Repairs - 1 year parts and labor

  • Water Heaters at 6, 10 and lifetime tank warranties available for gas and electric. All sizes available.

  • Drain (Waste) Line Clearing - 30 day warranty, 1 year with successful main line camera inspection

  • Water Line Replacement - 5 years parts & labor (copper pipe), 3 years parts and labor (Schedule 80 PVC), 2 years parts and labor (polyethylene)

  • Main Sewer Line Spot Repair - 5 years material, 1 year labor and main stoppage

  • Main Sewer Line (excavation) Replacement - 10 years on material, 5 years labor, 2 years main stoppage

  • Main Sewer Line (No-Dig Relining) Replacement - 10 years on material, 10 years labor, 3 years main stoppage

For more on this or any of our other products and services, please contact us. Don’t forget to ask us about our 100% Satisfaction Guarantee!

Equipment Warranties

Coolray HVAC tech in an Atlanta home Stop worrying. Qualifying comfort systems installed by Coolray come with a Lifetime Parts and Labor Warranty. If you ever experience an issue with your system, give us a call and relax knowing we will take care of it!

We are 100% committed to your satisfaction and peace of mind. We offer a Lifetime Parts and Labor Warranty as well as a variety of comprehensive guarantees to ensure your peace of mind and to protect you from the costly expense of future breakdowns.

Should you ever have a problem with your Coolray installed Carrier home comfort system, simply give us a call and relax knowing that any issue will be taken care of, guaranteed!

Coolray's Lifetime Parts and Labor Warranty:

We will repair or replace comfort system components on qualifying Carrier air conditioners, heat pumps, furnaces, air handlers, programmable thermostats and electronic air cleaners in the event of failure. Warranty period begins from date of installation and is valid for original homeowner.

What is included in the Lifetime Parts and Labor Warranty? Everything inside the box from the manufacturer.

Check out our Lifetime Parts and Labor Warranty frequently asked questions to learn more.

Our Lifetime Parts and Labor Warranty is backed by a Surety Bond and has been approved and is on file with the State of Georgia, Office of the Insurance Commissioner.

In addition to the Lifetime Parts and Labor Warranty, we offer the following Lemon and Performance Guarantees on all new Carrier comfort systems:

5-Year Lemon Guarantee*:

Air Conditioners/Heat Pumps: If the compressor fails within five (5) years of installation, Coolray will replace the entire outdoor unit at no cost.

Coverage includes: new outdoor unit of equal value, all labor to install new unit, all manufacturer charges, fees, and freight, all permits and taxes. Warranty applies to all condensing units but excludes "package" unit systems (ie, outdoor units with duct systems directly attached that do not utilize furnace or air handler).

Gas Furnaces: If the heat exchanger fails within (5) five years of installation, Coolray will replace the entire furnace at no cost.

Coverage includes: New furnace of equal value, all labor to install the new furnace, all manufacturer charges, fees, and freight, all permits and taxes, warranty applies to all indoor gas units.

5-Year Performance Guarantee*:

If your new comfort system fails to keep you comfortable up to (5) years after installation, Coolray will make unlimited attempts to resolve the issue. If we cannot resolve the issue up to and including removing your new comfort system and refunding 100% of the purchase price.

2-Year Money Back Guarantee*:

if you are not satisfied with Coolray and or your new comfort system for any reason within (2) two years of installation, Coolray will make unlimited attempts to resolve the issue up to and including removing your new comfort system and refunding 100% of the purchase price.

For more on this or any of our other products and services, please contact us. Don’t forget to ask us about our 100% Satisfaction Guarantee!

*Non-transferable