MARIETTA, GA (January 28, 2011) --- Coolray Heating and Cooling Inc., received the prestigious Pinnacle Award for the second straight year. Coolray was honored by the Trane Corporation, a division of Ingersoll Rand, with the 2010 Pinnacle Award at its annual company-wide “Kick-Off” meeting. This is the second Pinnacle Award ever awarded and was earned by achieving the highest sales of any Trane dealer in the country. According to Dana Jacovetti, DSO manager of Residential Solutions Division of Ingersoll Rand, “This award was earned for Coolray's continued impressive growth during a weak economy and impressive customer service ratings”.
Jacovetti continued to say that the Pinnacle Award also recognizes quality standards that Coolray continues to maintain as a Trane Comfort Specialist Dealer. Not all sales leaders qualify for the Pinnacle Award. Coolray earned this award by maintaining a consistent customer satisfaction score above 95% which they held the entire year.
“Coolray has found the right formula to not just survive in a weak economy; they have found a way to consistently grow at impressive rates, year after year”, says Jacovetti.
Ken Haines, President of Coolray Heating & Cooling Inc., says “We are again honored by this award, and are very proud to be associated with such a great partner in Trane”.
Haines also attributes success to their ability to stay focused on the customer, a dedicated team of individuals with a strong work ethic and a process of continuous improvement.
Coolray is a locally owned and operated business, founded in 1966. They serve the greater Atlanta area with offices in Marietta, Suwanee and Jonesboro with a staff of more than 230 full time employees.
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