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A Message To Our Valued Customers

Lifetime Parts and Labor Warranty

Coolray is changing the game in Atlanta. When you purchase a new qualifying Carrier system, you'll receive a Lifetime Parts and Labor Warranty, that's $0 repairs for life!

Your Lifetime Parts and Labor Warranty includes our 5-Year Lemon, 5-Year Performance and 2-Year Money Back guarantees, plus one (1) free year of our CoolCare Maintenance Agreement.

Call today to schedule an appointment with a Coolray Comfort Consultant to learn more.  

What is included in the Lifetime Parts and Labor Warranty?

Everything inside the box from the manufacturer on qualifying new Carrier systems.

Can homeowners transfer the Lifetime Warranty?

Lifetime warranty is transferable to new owners should you sell your property (Lemon, Money Back and Performance guarantees not included). To transfer this warranty, mail a written request (identifying the successor owner), a copy of the original receipt or work order and a transfer fee of $250.00 to Coolray Heating and Cooling Inc, 1787 Williams Drive, Marietta, Georgia, 30066.

What is the owners responsibility for Lifetime Warranty?

1.  Operate equipment in accordance with the manufacturer’s instructions and maintain items normally to be periodically replaced by the equipment owner during the product life such as filters, uv lamps, humidifier pads, batteries and other items as listed in the owners use and care manual. 

2. All service and repairs not covered by our warranty. 

3. Coolray will assume no responsibility for repairs made by unauthorized service provider. 

4. To perform annual routine maintenance by a qualified service provider. 

5. Report all service issues promptly.

6. Annual maintenance is necessary on your comfort system(s) and can be performed by any qualified service company. We recommend that you use only Carrier Factory Authorized service providers. Failure to perform annual maintenance or improperly performed maintenance will void the Lifetime Warranty.