Jillian Beecher is a Coolray Installation Coordinator for the Southside of Atlanta. Born in Indiana but a Georgia girl since she turned 18, Jillian’s passion for helping others is reflected in her high-quality work and interactions with our customers. Jillian’s positive attitude and dedication to making every customer feel appreciated and supported is a model of the Coolray approach to service. Learn more about Jillian and her work with Coolray below!
My three-year anniversary with the company is this month.
The family environment Coolray provides makes me feel right at home. We’re not just employees to them, we’re all family. The company acknowledges everything we do and appreciates all of our work.
I love making customers feel like they’re my number one priority. When I get phone calls, I always want to ensure those speaking to me know I care about them and whatever is happening in their home.
I once helped an elderly woman who was hard-of-hearing and couldn’t understand a few other Coolray employees. She was very frustrated by the time she got to me, but it turned out she just wanted the manual for her thermostat. She was worried she broke her new system when she pressed the right combination of buttons to turn it off without meaning to. We printed her a new manual and sent a technician to fix the thermostat for her and share the manual. She called me back a short time later and explained how grateful she was.
My daughter keeps me pretty busy with softball and girl scouts. When we have downtime, we enjoy camping and going to the river.
If you want someone like Jillian on your HVAC’s side, consider investing in our CoolCare Comprehensive Maintenance Agreement. Click here or call 770-421-8400 to learn more.
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