I can't say enough about the entire CoolRay experience. We were impressed by the sales experience, installation experience AND the service experience. OMG, we moved up to New York and NO CoolRay. So, we asked the local companies what they could do to follow the CoolRay experience, not ONE could, would or even thought of this. I wish they would come to upstate New York; they would have a cheering section ready and willing to go!