News / Coolray Offers Unparalleled Home-Owner Protection - Exclusive Lifetime Parts and Labor Warranty!

MARIETTA, GA (January, 2006) – In this day and age of “disposable” products it is refreshing to see a company stand behind the equipment they recommend and install with not only a promise of 100% customer satisfaction guaranteed but also a Lifetime Warranty!  Coolray Heating and Cooling offers a LIFETIME parts and labor warranty as well as a variety of comprehensive guarantees to ensure your peace of mind and to protect you from the costly expense of future air conditioner breakdowns.  Ken Haines, President of Coolray, states, “Should you ever have a problem with your Coolray installed Trane home comfort system, simply give us a call and relax knowing that any issue will be taken care of, guaranteed!”

Coolray Heating and Cooling stands behind its products and services.  According to Haines, they will repair or replace all comfort system components on: air conditioners, heat pumps, furnaces and air handlers, programmable thermostats and electronic air cleaners in the event of failure for the life of the equipment.  All they require is that a customer participate in their annual maintenance program on the covered equipment.  According to Eric Evans, Service Manager at Coolray, “We back all our new equipment for life we just need to make sure that we know it’s being properly maintained.”  They even go as far as to have their lifetime warranty backed by a Surety Bond that has been approved and is on file with the State of Georgia, Office of Insurance Commissioner. 

Haines states that, in addition to their Lifetime Warranty program, they also offer Lemon and Performance Guarantees on all systems installed.  For instance, if your heat exchanger on your new furnace or your compressor on your new air conditioner fails within five years of installation, Coolray will replace the entire furnace or the entire outdoor unit absolutely free.  With this type of service and guaranteed customer satisfaction it’s easy to see why Coolray is considered an industry leader and been in business for over 42 years. 

For more comprehensive details regarding their Exclusive Lifetime Parts and Labor Warranty policy see Coolray on their website at, www.coolray.com.

About Coolray Heating and Cooling

Coolray Heating and Cooling is a family-owned business, founded in 1966 by Ray Fossel. They serve the greater Atlanta area with offices in both Marietta and Jonesboro, Georgia and a staff of more than 180 employees.  Coolray has a national reputation for superior technical skills in heating, air conditioning, plumbing, septic and air quality systems.