Unparalleled Home-Owner Protection

Coolray delivers more than precise custom-made home comfort systems, we deliver reliability, efficiency and performance you can count on.

In fact, we're so confident in our products and services that we offer a LIFETIME parts and labor warranty and a variety of comprehensive guarantees to improve your overall comfort by protecting you from the expense of breakdowns, ensuring proper installation, protecting you against manufacturing defects, and ensuring that you have received the best value and are 100% satisfied.

Millions of dollars and thousands of hours have been invested in laboratory stress tests on equipment and training for technicians to design and install units with minimum failure rates. If you ever have a problem with your Coolray home comfort system, simply give us a call and relax, knowing that any issue that may arise will be minimized and taken care of guaranteed!

Lemon Guarantees

Our lemon guarantees are designed to protect you against major breakdowns on the critical comfort system components, including:
Gas Furnace: If the heat exchange fails on your new furnace within five (5) years of installation, we will replace the entire furnace absolutely FREE. Ask your comfort consultant for details.
Air Conditioner/Heat Pump: If the compressor fails on your new air conditioner or heat pump within five (5) years of installation, we will replace the entire outdoor unit absolutely FREE. Ask your Coolray comfort consultant for details.

5-Year Money Back Guarantee

If your new comfort system fails to keep you comfortable up to five (5) years after installation, Coolray will make unlimited attempts to resolve the issue up to and including removing your new comfort system and refunding 100% of the purchase price.

5-Year Performance Guarantee

If your new comfort system fails to keep you comfortable up to five (5) years after installation, Coolray will make unlimited attempts to resolve the issue. And, if we cannot resolve the issue with the existing equipment, Coolray will replace the system with a new system of equal value absolutely free!

Coolray's Exclusive Lifetime Parts and Labor Warrantee*

Make sure your new investment is protected from the costly expense of breakdowns in the years to come.

Coolray will repair or replace all comfort system components on: air conditioners, heat pumps, furnaces, air handler, programmable thermostats and electronic air cleaners in the event of failure for the life of the equipment.

* All we require is that you participate in Coolray's annual maintenance program on the covered equipment to ensure peak performance and maximum efficiency.

General Services

• General Repairs (Plumbing) - 1 year parts and labor
• General Repairs (HVAC) - 1 year parts and labor (lifetime parts and labor with maintenance agreement)
• Drain (Waste) Line Clearing - 30 days (no warranty on roots)
• Main Water Line Replacement - 5 years parts & labor (copper pipe) - 3 years parts and labor (Schedule 80 PVC) - 2 years parts and labor (polyethylene)
• Main Sewer Line Replacement - 3 years parts and labor
• Main Sewer Line Repair (no dig epoxy patch) - 99 years parts and labor
• Main Sewer Line Repair - 1 year parts and labor

Septic Services

• General Repairs - 1 year parts and labor
• Drain-Field Replacement - 3 years parts and labor
• Septic Tank and Field Line Repairs - 1 year parts and labor
• Septic Scrub Services - 1 year parts and labor

For more on this or any of our other products and services, please email us at info@coolray.com. Don’t forget to ask us about our exclusive 100% Satisfaction Guarantee!

QUICK CUSTOMER TOOLS

QUICK CONTACT INFO

Heating & Cooling
(770) 421-8400

Plumbing & Septic
(770) 777-1111

Fax
(770) 429-8910